Privacy Policy
Our commitment to protecting your privacy
Learn more about how Fax collects and uses data and your rights as a Fax user.
Privacy Policy for Fax by Kalpa Studios Inc.
This Privacy Policy outlines how Fax by Kalpa Studios Inc. (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website or use our application. We are committed to safeguarding your privacy and ensuring that your data is handled securely and transparently. By accessing or using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
b. Automatically Collected Information
c. Third-Party Information
2. How We Use Your Information
We use your information for the following purposes:
3. How We Share Your Information
We do not sell your personal information. However, we may share it under specific circumstances:
4. Cookies and Tracking Technologies
We do not use cookies.However, we use local browser storage and similar technologies to:
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
To exercise your rights, contact us at [email protected]
6. How We Protect Your Information
We implement robust security measures, including:
7. Data Retention
We retain user data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including too:
Uploaded documents are retained based on your account type:
After the retention period ends, your documents are automatically and securely deleted from our servers.
8. In-App Purchases
Our services include paid features, which can be accessed via auto-renewing subscriptions, one-time purchases, or web-based payments. We use third-party payment processors such as Apple In-App Purchases and Stripe to handle all transactions securely.
a. Auto-Renewable Subscriptions
b. One-Time Purchases
c. Web-Based Purchases
9. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies.
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us immediately.
11. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with a "Last Updated" date. Continued use of our services indicates acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this policy, please contact us:
Last Updated Jun. 2, 2025
We may collect the following types of information:
a. Personal Information
- Provided by You: Name, email address, and payment information entered during registration or usage.
- Account Credentials: Email and password for accessing our app or services.
b. Automatically Collected Information
- Device Information: IP address, browser type, operating system, device type, and identifiers.
- Usage Data: Pages visited, clicks, time spent on the app or website, and other interaction metrics.
c. Third-Party Information
- Third-Party Integrations: Information received from integrated services or APIs used with our app.
2. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To create accounts, process transactions, and deliver requested services.
- User Experience: To improve our app functionality, interface, and user experience.
- Marketing and Communication: Sending promotional emails, updates, and newsletters (with your consent).
- Security: Detecting and preventing unauthorized access or potential threats.
- Compliance: Meeting legal and regulatory requirements.
3. How We Share Your Information
We do not sell your personal information. However, we may share it under specific circumstances:
- Service Providers: With third-party vendors for payment processing, hosting, and analytics.
- Legal Obligations: To comply with law enforcement, subpoenas, or legal processes.
- Business Transactions: During mergers, acquisitions, or asset sales, your data may be transferred.
- Consent: With your explicit consent for specific services.
4. Cookies and Tracking Technologies
We do not use cookies.However, we use local browser storage and similar technologies to:
- Maintain session state.
- Store user preferences.
- Enhance functionality and performance.
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccuracies in your information.
- Deletion: Request the deletion of your personal data.
- Restriction: Limit how we process your data.
- Data Portability: Receive your data in a structured, machine-readable format.
- Withdraw Consent: Revoke consent for specific data uses at any time.
To exercise your rights, contact us at [email protected]
6. How We Protect Your Information
We implement robust security measures, including:
- Encryption of sensitive data during transmission (SSL/TLS).
- Secure storage of information using industry-standard techniques.
- Access controls to prevent unauthorized access.
7. Data Retention
We retain user data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including too:
- Provide and improve our services.
- Comply with legal and regulatory requirements.
- Resolve disputes and enforce our agreements.
Uploaded documents are retained based on your account type:
- Basic users: Documents are stored for 7 days.
- Premium users: Documents are stored for 30 days.
After the retention period ends, your documents are automatically and securely deleted from our servers.
8. In-App Purchases
Our services include paid features, which can be accessed via auto-renewing subscriptions, one-time purchases, or web-based payments. We use third-party payment processors such as Apple In-App Purchases and Stripe to handle all transactions securely.
a. Auto-Renewable Subscriptions
- Subscriptions are automatically renewed unless auto-renew is turned off at least 24 hours before the end of the billing period.
- Your Apple ID account (Apple Account) will be charged for renewal within 24 hours before the current period ends.
- You can manage or cancel your subscription via Apple ID account (Apple Account) settings on your device.
- We do not store or access your full payment details — all transactions are securely handled by Apple.
b. One-Time Purchases
- Some features, credits, or services may be available via non-recurring (one-time) in-app purchases.
- These purchases are charged once and do not renew automatically.
- Payment is processed securely through Apple, and purchase history is tied to your Apple ID (Apple Account).
- Please review Apple's terms for managing in-app purchases: support.apple.com/en-us/HT204084
c. Web-Based Purchases
- For users accessing Fax via the web app, purchases (including subscriptions or credits) are processed using Stripe, a PCI-compliant third-party payment processor.
- Your payment information is securely transmitted to and stored by Stripe, not by Kalpa Studios Inc.
- Stripe may collect identifying information such as your billing address, email, and payment method in accordance with their privacy policy.
- Learn more about how Stripe handles your data: https://stripe.com/privacy
9. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies.
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us immediately.
11. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with a "Last Updated" date. Continued use of our services indicates acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this policy, please contact us:
- Email: [email protected]
- Address: 4906 Lenox Grove Ln, Rosharon, TX, 77583, United States of America
Last Updated Jun. 2, 2025